Role clarity comes before accountability
Diagnose unclear ownership using Responsible, Accountable, Consulted, and Informed roles.
The move: clarify the shape of responsibility before you judge the follow-through. Why accountability gets fuzzy In cross-functional work, people hear "involved" and assume different things. One person thinks they are approving. Another thinks they are advising. A third thinks they are merely being kept in the loop. RACI separates the roles Responsible does the work. Accountable owns the outcome. Consulted gives input before the decision. Informed stays updated without holding the decision hostage. Why it empowers Clarity lets people act without constant permission seeking. It also protects contributors from being blamed for decisions they did not own. Keep it…
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