Run a 12-minute After Action Review
Facilitate a short AAR that compares intent and reality before assigning improvements.
A beta invite was sent to 4,800 customers instead of the intended 480, and the first instinct is to find the person who clicked send. AAR sequence: Intended -> Actual -> Cause gap -> Change The common trap is asking "who approved this?" before the team has reconstructed the gap between plan and reality. Intended Ask: "What was supposed to happen?" Capture the intended audience, send time, and approval path. Intent creates the baseline for learning. Without it, the review becomes opinion. Actual Ask: "What actually happened?" Build the timeline from segment selection to send confirmation. Observable facts keep the…
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