Walk the integration failure past the first why
Use 5 Whys to trace a recurring integration failure from symptom to root-cause action.
Recurring failure Finch Retail's ERP sync fails every Monday morning. The retry works, but the customer's trust is dropping. A recurring incident is a signal that the team is treating the symptom as the problem. 5 Whys Ask why until the action changes the system Each why must be grounded in evidence. Stop when the countermeasure would prevent recurrence, not when the current ticket is quiet. Symptom Job failed again A prevention action, not just a retry. Do not stop at the first true answer. Stop at the first preventable cause with an owner. 01 02 Cause 03 Now you…
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