Draft a customer post-incident update with cause, corrective action, proof, and follow-up.
Engineering has a detailed internal postmortem after a four-hour export outage. The customer needs an executive-ready update that is truthful, concise, and prevention-oriented. PDCA customer update: Plan the corrective action, Do the fix, Check that it worked, Act by changing the operating system. The common trap is sending either a vague apology or an internal incident dump. One hides too much; the other makes the customer do translation work. Plan State the corrective intent: prevent connection-pool saturation from blocking export jobs again. The plan tells the customer what risk the team is reducing. Do Name the fix: increased pool capacity…
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