Run a 20-minute premortem on your riskiest account
Commit to a short account premortem that identifies preventable technical and stakeholder failure modes.
Run a 20-minute premortem for a technical account milestone such as go-live, renewal, executive QBR, migration, integration launch, or compliance deadline. Choose an account where failure would have a visible customer consequence: blocked launch, missed renewal, failed audit, executive escalation, or degraded production workflow. It is [date] and [account milestone] failed. The three most plausible reasons are [cause 1], [cause 2], and [cause 3]. I will prevent them by assigning [owner/action/date] for each. In 3 days, check whether you ran the premortem and whether each top risk has an owner. A strategic implementation is less than 30 days from go-live…
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in