Build a Pre-Visit Readiness Map With SIPOC

The clinic wants to reduce failed telehealth starts but has no shared definition of pre-visit ready. SIPOC+CM: suppliers, inputs, process, outputs, customers, constraints, and measures. The common trap is adding reminders or checklist fields before defining the output and the customer of the process. Supplier List who provides what: patient, scheduler, MA, interpreter service, platform, payer, provider. Readiness is cross-functional; no single role owns every input. Input Name the inputs needed before the clinician joins: identity verified, device works, consent captured, medication list ready, photos uploaded if required, fallback phone confirmed. Inputs are not tasks; they are the things the…

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