TELEHEALTH-OPERATIONS5 MIN READ
Change a Scheduling Template Without Breaking the Week
Use PDSA decisions to test a telehealth scheduling template change before broad rollout.
Template pressure Leadership wants more access, but the proposed slot change may move work into invisible setup time. Bad template changes create delays that look like staff performance problems. Run the principle before the pressure peaks Aim, measure, test, spread Use PDSA to make template changes visible before they become permanent. Reflex Move fast, but without shared ownership. A visible next step with a named owner. Never spread a scheduling change before you know where the work went. 01 Aim 02 Measure 03 Test 04 Spread
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