First Ten Minutes of a Telehealth Outage

The outage Blank video rooms are appearing across three clinics, and staff are inventing workarounds in real time. The first ten minutes determine whether the outage becomes coordinated recovery or 26 separate exceptions. Run the principle before the pressure peaks Confirm, command, communicate, recover Use incident command thinking to create one operating picture before the team chases causes. Reflex Move fast, but without shared ownership. A visible next step with a named owner. Stabilize ownership before optimizing the fix. 01 Confirm scope 02 Name command 03 Route fallback 04 Log recovery

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