Improve Access With One Aim, One Measure, One Test
Frame a telehealth access improvement using an aim, a measure, and a PDSA test.
The move: make the improvement small enough to learn from. The Model for Improvement asks three questions before a team changes the workflow. First, what are we trying to accomplish? Second, how will we know the change is an improvement? Third, what change can we test? Aim A good aim has a population, a direction, a number, and a deadline. "Reduce failed check-ins for Tuesday dermatology from 23 percent to 15 percent in 30 days" is usable. Measures Use one outcome measure and one balancing measure. The outcome might be failed check-ins. The balancing measure might be staff call minutes,…
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