Outage Command Card for Virtual Clinics
Recall the first command actions during a telehealth platform outage.
RALLY What should the first ten minutes RALLY around? We cannot message patients until we know the root cause. Platform outage first update Your line We can message verified current state and fallback without claiming root cause. Silence is already creating duplicate demand. Do not speculate about cause. Communicate impact, owner, fallback, and next update. It separates cause analysis from service recovery. Good workaround vs risky workaround Workarounds need boundaries before they scale. What must every outage update include? Scope, owner, patient/staff action, prohibited workaround, and next update time. These five fields reduce duplicate decisions. battlecard
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in