Sort PHI Channel Choices Before You Send
Choose appropriate telehealth communication channels for different PHI and support tasks.
Sort each message into the safest channel decision. Secure patient portal Low-PHI approved reminder Internal restricted ticket Do not send as written Upload link for today's appointment with no diagnosis details Full lab result copied into a standard SMS Visit instructions that include medication changes Screenshot showing error message plus unrelated patient banner Cropped platform error with appointment ID for IT troubleshooting Generic callback reminder without condition, result, or visit reason Behavioral health safety plan attachment Vendor ticket with patient name, diagnosis, and payment notes when only login error matters
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