Use improvement thinking to select an access-preserving fallback for a patient who cannot complete video setup.
Access barrier The patient cannot complete video setup, but the care need is not low-stakes. A routine reschedule may widen the gap the telehealth program was meant to close. Run the principle before the pressure peaks Aim, barrier, approved fallback, learning loop Use improvement thinking to preserve care while learning from access failures. Reflex Move fast, but without shared ownership. A visible next step with a named owner. Do not let the required channel replace the care objective. 01 Clarify need 02 Find barrier 03 Use fallback 04 Feed learning
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