Pick the line that sounds warm, not wobbly
Write a feedback sentence that is warm without weakening the quality standard.
Jon needs to leave one comment on Anika's client recap. Pick the line that is warm without weakening the edit. The recap has the right evidence. I used the call notes and added the usage data. fromBottom The recommendation is buried. fromTop The evidence is strong. Move the recommendation into the first paragraph so the client sees the ask before the detail. It keeps the useful positive signal, names the action, and explains the reason in plain language. This is confusing and needs to be clearer before we send it. The concern is real, but the negative label is broad.…
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