Use mutual purpose, facts, and tentative language in a tense toy return conversation.
Ms. Carter MC Parent with a broken ride-on toy 1 Safety 2 Facts 3 Resolution The tense counter 20 sec What is happening A parent believes the store sold an unsafe ride-on toy. A line is forming, and the associate looks to you for the next words. The first sentence will either create shared purpose or turn the counter into a policy fight. child safety concern 6 families listening The formula
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