Counter lines for tense toy-store moments
Recall customer conversation lines that match Crucial Conversations and AIDA principles.
Safety complaint "You sold us something unsafe." A parent brings back a broken toy and feels protective. Your line I want to understand what happened and make sure your child is safe. Let us look at the toy together before we talk options. Do not lead with return policy. It sounds like you are protecting the store before the child. It creates mutual purpose before facts and policy. Gift finder What three questions beat random recommendations? Age, interest, and independence level. Example: "How old are they, what are they into, and do they like building alone or with an adult?"…
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