Recall when to use RACI versus SBI in common toy-store management moments.
Ownership RACI What does RACI separate? Flip to expand each role. Feedback What does SBI make visible? Situation, Behavior, Impact. Use it when correcting a specific shelf, safety, or service behavior without guessing intent. Choose the tool RACI or SBI for a missed holiday restock? Role confusion needs role design before personal feedback. Objection "We do not have time for RACI during a rush." A shift lead resists clarifying the trading-card queue process. Your line That is why we use it on the few risky handoffs: one accountable owner, named doers, and simple updates. Do not turn RACI into a…
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