Open with the gap, not the agenda
Open a training session by connecting attention, relevance, and objective before content begins.
The move: begin with a gap learners recognize, then tell them what they will be able to do. Gagne’s early events work because attention, objective, and recall prepare the learner’s mind before instruction begins. Attention gives the brain a reason to allocate effort. The objective defines the performance target. Recall connects the new skill to existing experience. Use a three-part opener: moment, stakes, target. Moment: “A customer escalation came in after a handoff note missed the renewal risk.” Stakes: “That mistake cost the account team two days.” Target: “By the end, you’ll write a handoff note that flags renewal risk…
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