Sort content by cognitive-load risk

Intrinsic task complexity Extraneous delivery noise Germane learning support Choosing whether an unusual refund needs manager approval Three different names for the same approval field across slides A worked example that highlights the exact cue that triggers escalation Tiny screenshots with unreadable menu labels A side-by-side normal case and exception case comparison Remembering the five conditions that define a high-risk customer request Decorative icons that look clickable but mean nothing A checklist learners use during the first practice round

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