RACI quick cards for tour days
Recall and apply RACI role distinctions during tour-day operations.
What does Responsible mean on a tour day? The person or team doing the work. Example: the guide moves guests to the alternate meeting point. What does Accountable mean during a route change? The one owner of the outcome and decision. Example: the duty manager approves the route change and owns the guest promise. Responsible versus Accountable When in doubt, ask who can say yes and own the consequence. When everyone is copied Everyone was on the thread, so everyone knew. A tour-day update was missed despite a long message chain. Your line Being informed is not the same as…
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