Sort guest features with Kano

Sort each guest feature by the Kano logic it most strongly represents. Must-be basic Performance driver Delight feature Accurate pickup point in voucher and map link Refund processed within the promised time window Queue time reduced from 30 minutes to 15 minutes Choice of guide language on peak departures Surprise local snack at the viewpoint Complimentary group photo after the tour Clean vehicle with working seatbelts Faster WhatsApp response during arrival hour

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