Build an A3 for Repeat Cleanup Complaints

Six cleanup complaints in three weeks, mostly after stump grinding and tight-lot pruning jobs. A3 problem solving: make the problem, current condition, root causes, countermeasures, owners, and follow-up visible on one page. The shortcut is handling each complaint politely while never seeing the pattern. Current condition 6 complaints / 42 completed jobs = 14 percent complaint rate. 4 of 6 involve stump chips or fence-line debris. A3 starts with measured current condition, not a mood that cleanup is bad. Target condition Reduce cleanup complaints below 3 percent within 30 days while adding no more than 10 minutes average closeout time.…

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