Commit to a Two-Day Callback Loop
Commit to a specific two-day post-job callback loop that supports PDCA learning.
a two-day post-job callback loop for completed tree-service work Use this after a removal, pruning, or stump job where cleanup, photos, or customer expectations could create a callback. Within two days of completion, I will contact the customer and ask: 'Did the work, cleanup, and communication match what we promised? Is there anything you want us to look at while the job is still fresh?' I will log the answer and turn any repeat issue into a PDCA improvement. Check whether the callback was sent, whether the customer replied, and whether one learning was logged. After tomorrow's first completed pruning…
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