Recover a Bad Review Without Buying It
Use BATNA to choose a review-response path that protects reputation and avoids unfair concessions.
Public pressure A customer threatens a review unless you refund work that appears to match the signed scope. The risk is paying for silence instead of repairing the real issue. BATNA in reputation moments Evidence -> Fair repair -> Public tone Your alternative to a refund is not doing nothing; it is a set of fair, documented moves. Pay it Fast relief, bad precedent. The company stays fair without teaching review ransom. A concession should match the miss, not the threat; evidence protects fairness when public pressure tries to set the price. 01 Evidence 02 Remedy 03 Reply Start with…
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