TREE-SERVICE-BUSINESS5 MIN READ
Talk a Customer Out of Topping
Use SPIN-style questions to redirect a homeowner from topping to a safer tree-care objective.
Mrs. Alvarez MA Homeowner S Situation P Problem I/N Implication + payoff The request 20 sec Customer says I just want this maple topped. It is too big and I am tired of branches falling. The customer named a method that may harm the tree. Your job is to uncover the outcome without sounding dismissive. 1 mature maple 3 future failure points
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