Handle the Stakeholder Who Wants to Watch and Explain

Devon D Product director 1 Boundary 2 During task 3 Debrief Research conversation 20 sec Five minutes before a moderated usability test, a product director joins and says, "I'll just jump in if they get stuck so we don't waste the session." The participant is waiting. If the researcher lets that happen, the session becomes support, not research. Observers can add context, but live coaching changes the participant's behavior. turns principle 0 defensiveness Framework

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