Skip to main content
VACATION-RENTAL-MANAGEMENT5 MIN READ

Sort amenities by how guests experience them

Classify amenities into Kano categories to guide upgrade sequencing.

Sort amenities by their likely Kano category for guest satisfaction. Must-be baseline Performance driver Attractive delighter Indifferent or low value Reliable hot water for every guest Secure working entry code at arrival Fast Wi-Fi that supports video calls Comfortable mattress and blackout curtains Local snack basket matched to the neighborhood Beach wagon for a family beach market Complicated smart speaker guests do not need Expensive decorative object not shown in listing photos

Read the full lesson

Sign up free — one personalized lesson every day, matched to your role and goals.

Already have an account? Sign in

← Back to library
Contact us