Sort guest messages by urgency and ownership
Classify guest messages into response buckets based on urgency, impact, and owner of action.
Sort each message into the response bucket that should drive triage. Emergency now Service recovery today Scheduled request Information template Smoke alarm is chirping every minute and the guest has children asleep Door code fails and guest is outside after dark No hot water after guest returns from beach Wi-Fi is down during a remote-work stay Guest asks today whether tomorrow's early check-in is possible Guest asks for late checkout three days from now Guest asks where to put recycling Guest asks for the Wi-Fi password already in the guidebook
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