Commit to a short premortem before a high-risk arrival window and convert risks into controls.
Run a 15-minute premortem before a high-occupancy vacation rental arrival window Use this before a holiday weekend, weather event, local festival, owner stay, major maintenance return-to-market, or any arrival day with compressed cleaner and support capacity. Premortem script: It is [date after the arrival window] and the weekend went badly. The three most plausible preventable failures were [risk 1], [risk 2], and [risk 3]. For each risk, I will assign one control, one owner, and one trigger time. Risk 1 control: ___. Owner: ___. Trigger: ___. Risk 2 control: ___. Owner: ___. Trigger: ___. Risk 3 control: ___. Owner: ___.…
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