Review response battlecards
Use quick response patterns to acknowledge public review issues, avoid defensiveness, and show repair.
The guest is exaggerating and I want to correct the record. Use when the review contains emotion plus one real operational miss. Your line Thank you for flagging the check-in confusion. The gate photo was not clear enough, and we have replaced it so future arrivals are easier. Leading with 'our records show' makes the reply sound like a courtroom brief. It acknowledges the specific issue and shows repair without accepting every accusation. Correction vs. rebuttal: which one belongs in public? Correct only what future guests need to understand. The owner wants us to say the guest caused the issue.…
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