Choose one product family before you map
Select a product or request family that makes a current-state value stream map actionable.
The move: map a family, not a department. Start With the Unit of Value Choose the thing that flows: a refund, a sales quote, a replenishment order, a feature change, a hiring requisition, or a patient discharge. If two items take different routes, split them. Bound the Stream A current-state map needs a clear start and finish. Start where demand becomes visible to the organization. Finish where the customer receives usable value, not where your team hands work to the next group. Keep the Numbers Comparable Lead time, cycle time, queue time, rework, and percent complete and accurate only teach…
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