Commit to a 60-minute current-state walk
Create a concrete commitment to observe and capture one current-state value stream handoff.
Observe one real value-stream handoff for a named product or request family. Use this for a current-state walk such as quote approval, customer onboarding, incident escalation, vendor setup, hiring requisition, claim review, or feature release. I will observe [work family] from [start handoff] to [next step] on [date/time]. I will record: start signal, finish signal, queue time, touch time, % complete and accurate, rework loop, and one unanswered question. In 2-3 days, check whether the walk happened and whether the one-page current-state note exists. An enterprise quote sits in the handoff queue between Deal Desk and Legal, and nobody agrees…
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