VALUE-STREAM-MAPPING5 MIN READ
Coach the % complete and accurate conversation
Ask for percent complete and accurate without triggering blame.
Andre AM Upstream manager 1 Defuse 2 Sample 3 Countermeasure Handoff tension 20 sec The moment Downstream says half the work is not usable. Andre stiffens because it sounds like his team is being blamed. %C/A should make hidden rework visible, not start a turf fight. 5/10 usable handoffs 2d avg clarification wait
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