Identify information signals that control work movement in a current-state value stream map.
The control signals are part of the map. Material or Work Flow This is the request, item, customer, ticket, order, feature, or document moving toward completion. Information Flow This is what tells each step what to do next and when to do it. In office work, information flow is often the hidden operating system. Gemba Questions Ask: What tells you to start? What tells you to wait? What tells you to expedite? What information is missing or wrong? What system says the work is done? Common Trap Teams map the ideal system trigger and miss the real one: side-channel messages,…
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in