Queue triage quick reference
Recall the fastest ways to diagnose a queue in a value stream.
Queue read Capacity queue or readiness queue? The countermeasure changes depending on whether work is ready. Aging Which metric reveals stale active work fastest? Work item age by queue. Age shows how long open items have already waited and helps spot blocked or neglected work. Objection The queue proves we need more people. A sponsor jumps straight from queue length to headcount. Your line Maybe. Before we spend, let us check whether the queued items are ready, how old they are, and whether this step is the actual constraint. Capacity added to the wrong mechanism can hide missing inputs, batching,…
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