Sort value, necessary control, and waste
Classify value-stream steps as value-added, necessary non-value-added, or waste.
Sort each step by the role it plays in the value stream. Value-added Necessary non-value-added control Waste or avoidable delay Configure the customer account so the customer can use the service Regulatory identity check required before account activation Wait three days for the weekly approval meeting Correct missing tax ID because intake allowed a blank field Risk review for a high-value contract exception Convert approved design into a customer-ready release Copy the same address into two disconnected systems Final safety inspection before shipment
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