Run 5 Whys on a missed commercial bin
Apply 5 Whys to move from a missed-bin symptom to a verified corrective action.
A rear-lane commercial bin was missed twice in 10 days. The driver notes say, "access blocked," but the customer says the gate should have been open. 5 Whys: follow evidence from symptom to controllable system cause Stopping at "driver could not access the bin" feels like a cause, but it is only the condition at the point of failure. The prevention question is why access failed and why dispatch did not know. Why 1 Why was the bin missed? The driver found the rear gate locked at the scheduled pickup time. Start with the observed condition, not a judgment about…
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