WINDOW-CLEANING-BUSINESS5 MIN READ
Dialogue: Crew Resists the Checklist
Use Goal, Reality, Options, and Way Forward questions to coach checklist adoption.
Ray R Lead tech G Goal Reality W Way forward Crew coaching 20 sec The moment Ray dismisses the checklist after two callbacks tied to missed closeout steps. The choices reveal whether you enforce the standard while still learning from field reality. 2 screen callbacks 4 checklist items Framework
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