Quick Reference: Callback Triage
Recall a callback triage pattern that separates immediate recovery from process improvement.
DMAIC What does DMAIC add to callback handling? From complaint to control. Immediate recovery Your crew missed spots upstairs. Customer has sent a specific photo. Your line I see the spots on the upstairs right pane. We will inspect and correct it tomorrow, then note whether it is cleaning residue, sprinkler minerals, or glass damage. Do not diagnose from pride before seeing the evidence. It recovers the customer and keeps diagnosis open. Correction or control When should a callback change the process? Patterns need Control, not only correction. What is the callback triage sentence? Define before diagnose. The defect is…
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