Commit to a two-day tasting-room PDCA test
Commit to a small PDCA experiment for a winery hospitality process.
Run a two-day PDCA experiment in a winery hospitality workflow. Use this for a specific service friction such as slow first pour, unclear club explanation, reservation handoff misses, patio reset delays, or pickup-day confusion. Plan: name the exact friction and the one change you will test. Do: run it for two operating days or two reservation blocks. Check: compare one visible measure such as wait minutes, server return trips, conversion notes, pickup errors, or guest complaints. Act: keep, revise, or abandon the change based on the measure, not on vibe. In 2 days, check whether the test ran and what…
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