WINERY-MANAGEMENT5 MIN READ
Do not staff the patio from one noisy Saturday
Use common-cause and special-cause thinking before changing tasting-room staffing.
One Saturday had 37-minute average patio wait time, but it also had a tour bus, a POS outage, and one sick call. The owner wants permanent extra staffing. You need a response that protects service without mistaking an outlier for the new baseline.
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