Conduct a gemba walk that observes work, asks why, and avoids jumping straight to solutions.
The real place The check sheet says one thing, the line does another, and the defect count changes depending on whom you ask. Process improvement starts where the work actually happens. Gemba walk Go see, ask why, show respect Observe the current condition before deciding what should change. Desk fix Edits the document, not the work. The fix fits the real process. Observation before action prevents elegant fixes to imaginary problems. Go see Step 1 You hear label checks are inconsistent. What is your first move? Ask why Step 2 You see operators inspect labels at the line but record…
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