WINERY-MANAGEMENT5 MIN READ
Coach a tasting-room lead after an over-service scare
Use A3-style coaching questions to turn a service scare into root-cause learning and a countermeasure.
Tessa T Tasting-room lead C Condition R Root cause M Measure Near miss 20 sec The moment A guest left impaired after a busy tasting sequence and the team cannot explain exactly when service should have slowed. If the standard is invisible under pressure, the incident will repeat. A3 coaching 1 min Coach the problem Current condition -> root cause -> countermeasure
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