Sort capacity gaps from capability gaps

Drag each signal into the gap type it most likely represents. Capacity gap Capability gap Demand problem Process problem Ticket volume rose 35% while productivity and skill mix stayed stable Managers cannot explain ramp-adjusted supply to Finance A weekly report is produced for leaders who no longer read it Three teams approve the same customer exception in sequence New regulation requires expertise no one has practiced Peak season creates six weeks of work above available hours sort-buckets score-chips anti-pattern-callout

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