Respond to a live demand spike by limiting work in progress, protecting the constraint, and communicating the new promise.
Demand spike A product outage creates 47 urgent support chats in 20 minutes. Normal staffing is no longer the right model. If the team keeps every work type open, switching and queues multiply. Flow recovery Visualize -> limit WIP -> protect constraint -> reset promise Kanban flow control gives a scheduler a live operating pattern for demand spikes. Reflex Everyone take everything. The shift stabilizes because work stops thrashing. A demand spike needs flow policy, not heroic multitasking. 01 See 02 Limit 03 Promise See the queue Step 1
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