Make hazard reporting feel useful

Rina R Warehouse associate Rina reports a mezzanine gate that does not latch. Her trust in reporting is already thin. Thank, control, close the loop Reporting trust grows when workers see action. A report is a signal; silence weakens the signal system. Acknowledge Rina says, "I almost did not bother reporting this." What do you say? Control The gate fails twice while you inspect it. What do you do now? Close Maintenance can repair it tomorrow morning, not today. How do you close the loop? Reporting trust was protected.

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