Build a session with Gagne’s nine events
Walk through a new-software mini-session from attention to transfer.
Design a 25-minute exception-workflow session that produces real approval behavior, not just awareness. Gagne sequence: attention -> objective -> recall -> content -> guidance -> performance -> feedback -> assessment -> transfer. The common trap is spending 22 minutes demonstrating the workflow and leaving three rushed minutes for questions. Learners leave recognizing screens but cannot process an exception alone. Before Slide demo of every menu item, no learner attempt, final Q&A. After One rejected reimbursement hook, one modeled case, two learner cases, feedback, and a Monday transfer cue. 1. Gain attention Open with a real exception: “This $820 receipt was…
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