Decide if training is the lever

Workplace moment The operations head asks for “training on handoff discipline” because late-stage deals keep missing implementation details. The best training decision may be “training plus something else.” Decision principle Intervention routing Needs analysis is a routing decision. Some gaps need instruction, some need performance support, some need management reinforcement, and some need workflow redesign. A good trainer does not defend training at all costs. They ask what behavior is missing, why it is missing, and what intervention would make that behavior easier and more likely. Shortcut Pick the easiest training-looking move. A decision tied to performance, not activity. 01…

Sign up free — one personalized lesson every day, matched to your role and goals.

Already have an account? Sign in