Run a PDSA Test on Reminder Texts

Reduce no-shows in one 6:30 p.m. class without changing the entire booking system. PDSA: Plan the theory, Do a small test, Study the result, Act on the learning. Changing the app, policy, reminder copy, and cancellation fee at the same time, then not knowing which change mattered. Plan Prediction: a four-hour reminder with cancel link will reduce no-shows from 14% to 9% for the 6:30 p.m. class. A prediction makes the test honest. You can compare what happened to what you expected. Do Run the reminder for two weeks only in the target class. Small scope keeps risk low and…

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