Sort Feedback Into Kano Needs
Classify member feedback as basic, performance, delight, or indifferent using the Kano model.
Sort each member comment into the Kano category it most likely represents for a yoga studio. Basic need Performance factor Delighter Indifferent or low value Blocks and bolsters should be clean every class The hot room should stay within the promised temperature range The easier it is to book and cancel, the more likely I am to come More 7:00 a.m. options would make my membership more valuable A surprise tea station after restorative class made the evening memorable A handwritten birthday note from the teacher felt special A redesigned app icon would not change whether I attend I do…
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