Design for visible status

Design for visible status makes the invisible workflow visible. Teach Nielsen Norman Group usability heuristics gives this Zapier lesson a process lens instead of a tool-only lens. For invoice routing, the important mechanism is that a Zap does not merely connect apps; it encodes a trigger, a data contract, a decision rule, an exception path, and an ownership model. When those parts are explicit, the builder can choose filters, paths, formatter steps, lookups, alerts, and logs for a reason. When they are implicit, the Zap may pass a sample test while creating duplicate records, noisy notifications, skipped edge cases, or…

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